Either party can open a dispute if a deal doesn't go as agreed. Funds stay frozen in escrow until it's resolved.
From the deal page, either party flags an issue before the inspection window closes and funds stay locked in escrow.
Photos, messages, tracking numbers, proof of delivery — anything relevant to what happened.
A resolution specialist reviews both accounts and may reach out to either party for clarification.
Funds are released, refunded, or split according to the outcome — typically within 48 hours of opening.
Both sides get a written summary of the decision and the reasoning behind it.
If you disagree with the outcome, you can request a second review with additional evidence.
Disputes are decided on documentation, not who wrote the longer message. This is what resolution specialists weigh most.
Timestamped where possible, showing the item's actual condition on arrival.
Carrier tracking, signature confirmation, or service completion logs.
Conversation history between buyer and seller about the deal terms.
Any time before the deal's inspection window closes. After that, the deal auto-releases per the terms set when it was created.
It stays frozen in escrow — neither side can access it until the case is decided.
Yes, you can request a second review if you have additional evidence that wasn't part of the original submission.
No, dispute resolution is included at every pricing tier.
Open a dispute from your deal page, or reach support if you're not sure where to start.
