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Help Center

What do you need help with?

Browse by topic, or search for something specific — from starting a deal to escalating a dispute.

Topics

Browse by category

Starting a Deal

Creating a deal, inviting the other party, and funding escrow.

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Buyer Protection

Inspection windows, confirming a deal, and what's covered.

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Seller Protection

Getting paid, shipping requirements, and payout timing.

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Disputes

Opening a dispute, submitting evidence, and resolution timelines.

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Payments & Fees

Accepted payment methods, fee breakdowns, and payout accounts.

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Account & Security

Verifying your identity, securing your account, and privacy.

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Most Asked

Popular questions

How do I start a deal?

Create a deal from your dashboard, set the price and terms, and send the invite link to the other party. Nothing moves until both sides agree.

How do I get my money back if something's wrong?

Open a dispute from the deal page before the inspection window closes. A resolution specialist will review your evidence within 48 hours.

When do sellers get paid?

As soon as the buyer confirms, or automatically once the inspection window closes without a dispute.

What payment methods are accepted?

Major debit/credit cards and bank transfers, shown at checkout based on your region.

How do I contact support?

Chat, email, or phone — all listed on our Contact page, with 24/7 coverage.

Still stuck?

Our support team is available around the clock.